Reporting antisocial behaviour

Coronavirus: latest update on tackling antisocial behaviour

We know antisocial behaviour can have a huge impact on our customers' lives and we will continue to support anyone who has concerns about antisocial behaviour during the coronavirus pandemic.

Please continue to report any antisocial behaviour through the My Account portal or by calling or emailing our Service Centre on 0161 393 7117  or servicecentre@fcho.co.uk.

To report any criminal activity contact Greater Manchester Police on 101 or online at www.gmp.police.uk. In an emergency always dial 999.

We are also continuing to make applications for injunctions and undertake possession proceedings during this time.

We understand that the current situation is very challenging, please treat everyone with respect and consideration so we can all get through this and come out the other side together.

Our aim is to improve lives in Oldham

This can be achieved by creating places where people treat each other with respect, consideration and behave in a way that is socially acceptable.

We want our tenants and communities to be proud of the area where you live.

You can help by

• Keeping to your tenancy conditions and in particular being considerate towards your neighbours

• Be responsible and accountable for the behaviour of family members and visitors

• Take responsibility for solving minor disagreements and show consideration for different lifestyles

• Treat all our employees, contractors and anyone working on our estates with respect

What is antisocial behaviour?

The term describes a wide range of unacceptable behaviours that can affect the quality of life of people living, visiting or working in Oldham, including:

• Actual violence against people or property
• Repeated incidents of verbal abuse or behaviour
• Harassment, intimidation or threatening behaviour
• Hate related incidents
• Domestic violence and abuse
• Criminal behaviour or activity that affects our housing management function
• Vandalism and criminal damage to property
• Repeated prolonged high level noise

Some incidents such as fly-tipping, property condition, graffiti and environmental hazards will be classed as tenancy and/or neighbourhood management and will be dealt with initially outside this policy by the Neighbourhood Officer.

What is not antisocial behaviour?

We will not consider behaviour which results from different lifestyles or which may not be considered unreasonable by most people as anti-social behaviour. However, if it is excessive or is having a harmful effect on a person then we may assess the matter further. Such behaviour can include:

• Household noise due to everyday living e.g. a washing machine being used at a reasonable time
• One off parties/noise
• Cooking odours or smells
• Children playing
• People being rude or disagreeable including on social media
• Car parking disputes
• Minor disagreements between neighbours
• DIY in reasonable hours
• Illegal drug use where there is no associated antisocial behaviour. You are advised to report this to Greater Manchester Police and tenancy enforcement action may be taken.

How we deal with antisocial behaviour

Some incidents may not require the opening of a formal case.

If we can help you and the incident involves violence, threats of violence or hate crime we will give it a Category 1 status and agree an action plan with you within 1 working day. 

Other incidents such as noise, abuse and damage may be given a Category 2 status and we will agree an action plan with you within 3 working days. 

The action plan will include what you can do, if we can take action - what we will do, how quickly we will do it and how often we will contact you.

Antisocial Behaviour Case Review

An Antisocial Behaviour Case Review (previously known as the Community Trigger) is a process introduced to allow members of the public to ask Oldham Council to review their agency response to complaints of antisocial behaviour.

More information can be found on the Oldham Council website.