Chadderton South



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Welcome to Chadderton South


Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Chadderton South a great place to live.


Meet the Chadderton South Neighbourhood Team

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Name - Carl Turner, Neighbourhood Coordinator

Area covered - Chadderton South

You can contact Carl on Carl.Turner@fcho.co.uk or 0161 393 5543.

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Name - Lee Holden, Neighbourhood Manager

Area covered - Chadderton South

You can contact Lee on Lee.Holden@fcho.co.uk or 0161 393 5469.

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

 

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

 

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

 

Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

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Our Chadderton South neighbourhood

What our customers say about living in Chadderton South

  • Our client testimonials, pretty speech quotes icon Everything is good. Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon The Neighbourhood Coordinator to be a more visible presence. Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon Clean up the area and stop people dumping stuff. Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon Better bin arrangement. We have a lot of bins in a small space. Communal bins would be better. Our client testimonials, pretty speech qutes icon

What our customers from the local area think

35%

35% feel we listen to their views and act on them

66%

66% say we are easy to deal with

65%

65% trust us as their housing provider

68%

68% are happy we take Health and Safety seriously

73%

73% happy overall with the quality of their home

53%

53% feel safe in the area

33%

33% know who their Neighbourhood Coordinator is

68%

68% of our customers are happy with the value for money of their home

11

11 reports of antisocial behaviour in the area

10

10 complaints received from customers in the area

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You said, we will

Action plans: we asked our customers in the local area and they said...

We will:

Ensure that regular inspections are carried out in the area and where we can identify those responsible, we will ensure the most appropriate actions is taken.

We will:

Ensure that monthly walkabouts are carried out with PCSOs and GMP in the areas of concern as customers have told us they do not feel safe in some areas, especially near Metrolink stops and services. Concern has also been raised around youths congregating, and in some instances, being verbally abusive to customers.

Start a joint approach with Oldham Council, GMP and our Community Legal Team to work with customers and residents to tackle the issues that you have raised.

Keep customers up to date with the activities being undertaken.

We will:

Be conducting monthly walkabouts, where customers can speak to us and discuss any concerns they may have.

Walkabout details -

  • Mellor Way, Canal Street and Washbrook Court – 3rd Tuesday of every month 10am - 12 noon
  • Rest of Chadderton South – Last Tuesday of every month 10am - 12 noon

Hold a fortnightly surgery from the Nelson Way community room where customers can come and raise their concerns. We will also ask other internal and external teams to join us on a rota basis.

Listen to all concerns and take appropriate action and keep customers informed.

We will:

Investigate the concerns and aspirations of customers and will work with internal and external teams to resolve the issues being experienced in a timely manner.

We will:

Ensure that we respond to any contact from customers within 24 hours

Take action and provide support including signposting to other teams and agencies

Ensure feedback is given to all concerns raised

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Our homes in Chadderton South

  • House types
    • 185 one bedroom flats
    • 92 two bedroom flats
    • 142 two bedroom houses
    • 235 three bedroom houses
    • 5 other types of houses
  • 97 households without children
  • 244 households with children
  • 294 households with single occupancy
  • 23 households other
  • 52 homes have had new fire doors installed
  • 43 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Plumbing
    • Joinery
    • Electrical
  • 8 (1% of homes) reported issues with pests to us
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Supporting our customers in Chadderton South

Facts and figures

3

3 people from the area supported into work

6

6 people from the area helped by our employment team

6

6 people from the area who we have helped stay in work

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Getting involved in what's going on in Chadderton South

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Coordinator for a walkabout where you can discuss any concerns or issues you may have with your home or area:

Mellor Way, Canal Street and Washbrook Court – 3rd Tuesday of every month 10am - 12 noon

Rest of Chadderton South – Last Tuesday of every month 10am - 12 noon