Coldhurst - Burnley Street, Busk and West Street

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Welcome to Coldhurst - Burnley Street, Busk and West Street

Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Coldhurst - Burnley Street, Busk and West Street a great place to live.

Meet the Coldhurst - Burnley Street, Busk and West Street Neighbourhood Team

Name - Matt Reeves, Neighbourhood Coordinator

Area covered - Coldhurst - Burnley Street, Busk and West Street

You can contact Matt on or 0161 393 5472.

Name - Julie Jones, Neighbourhood Manager

Area covered - Coldhurst - Burnley Street, Busk and West Street

You can contact Julie on or 0161 393 5449.

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.


Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.


Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.


Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

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Our Coldhurst - Burnley Street, Busk and West Street neighbourhood

What our customers say about living in Coldhurst - Burnley Street, Busk and West Street

  • Our client testimonials, speech icon I am happy with the service FCHO provides.
  • Our client testimonials, speech icon I would like to be notified of plans to improve the area.
  • Our client testimonials, speech icon There are untidy gardens and fly-tipping in the area.
  • Our client testimonials, speech icon I would like more surgeries.

What our customers from the local area think


25% feel we listen to their views and act on them


67% say we are easy to deal with


67% trust us as their housing provider


75% are happy we take Health and Safety seriously


68% happy overall with the quality of their home


53% feel safe in the area


26% know who their Neighbourhood Coordinator is


67% of our customers are happy with the value for money of their home


19 reports of antisocial behaviour in the area


3 complaints received from customers in the area

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You said, we will

Action plans: we asked our customers in the local area and they said...

We will:

Actively target areas customers have identified as hot spots for fly-tipping.

Work with internal and external partners to attempt to identify the perpetrators and take the necessary action.

Ensure all customers are aware of their responsibilities around ensuring the areas around their properties are clean and tidy, and provide support or take enforcement action as appropriate.

We will:

Work with our internal teams to ensure that a full investment schedule is given for the next 5 years as soon as possible. This will be updated on our website and made available for all customers.

Speak with customers and our Investment team to ensure any concerns that you have are reviewed and considered.

We will:

Respond to any contact from customers within 24 hours of the contact.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised.

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Our homes in Coldhurst - Burnley Street, Busk and West Street

  • House types
    • 264 one bedroom flats
    • 64 two bedroom flats
    • 42 two bedroom houses
    • 58 three bedroom houses
    • 6 other types of houses
  • 42 households without children
  • 93 households with children
  • 277 households with single occupancy
  • 18 households other
  • 146 homes have had new fire doors installed
  • 22 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Plumbing
    • Joinery
    • Other
  • 9 reported issues with pests to us
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Supporting our customers in Coldhurst - Burnley Street, Busk and West Street

Facts and figures


6 people from the area supported into work


9 people from the area helped by our employment team


8 people from the area who we have helped stay in work

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Getting involved in what's going on in Coldhurst - Burnley Street, Busk and West Street

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Coordinator on the 1st Tuesday (Busk/Burnley Street) of every month from 10am - 12 noon and the 1st Friday of every month (West Street) from 10am - 12 noon where you can discuss any concerns or issues you may have with your home or area.