Greenacres



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Welcome to Greenacres


Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Greenacres a great place to live.


Meet the Greenacres Neighbourhood Team

Customer Access Strategy September 2020

Name - Frances Szulinski, Neighbourhood Coordinator

Area covered - Greenacres

You can contact Frances on Frances.Szulinski@fcho.co.uk or 0161 393 5463.

Name - Lee Holden, Neighbourhood Manager

Area covered - Greenacres

You can contact Lee on Lee.Holden@fcho.co.uk or 0161 393 5469.

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

 

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

 

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

 

Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

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Our Greenacres neighbourhood

What our customers say about living in Greenacres

  • Our client testimonials, speech icon I am a happy tenant.
  • Our client testimonials, speech icon Deal with all the fly-tipping in the area.
  • Our client testimonials, speech icon It’s the policing not the landlord where the issues are.
  • Our client testimonials, speech icon Deal with the noise and nuisance from neighbours.

What our customers from the local area think

44%

44% feel we listen to their views and act on them

65%

65% say we are easy to deal with

57%

57% trust us as their housing provider

61%

61% are happy we take Health and Safety seriously

63%

63% happy overall with the quality of their home

43%

43% feel safe in the area

56%

56% know who their Neighbourhood Coordinator is

59%

59% of our customers are happy with the value for money of their home

13

13 reports of antisocial behaviour in the area

7

7 complaints received from customers in the area

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You said, we will

Action plans: we asked our customers in the local area and they said...

We will:

Be conducting quarterly walkabouts with partner agencies, such as our Community Legal Team, PCSO’s and local councillors; Councillors Riaz Ahmed, Ros Birch and Peter Dean for Waterhead and Greenacres areas; and Councillors Ginny Alexander, Angela Cosgrove and Beth Sharp for the Derker areas. The walkabouts will be advertised and we will be visible on the estate for you to approach us to discuss your concerns.

Also carry out monthly walkabouts, and these are advertised in this plan and below.

Walkabout details -

  • Waterhead – 1st Wednesday of every month 10 - 11:30am
  • Greenacres – 2nd Tuesday of every month 10am - 12 noon
  • Derker – 3rd Tuesday every of month 10am - 12 noon

Ensure your concerns are followed up with the relevant team and resolutions or actions are taken.

We will:

Ensure that the concerns that you have raised are addressed and visit the areas of concern more frequently.

Investigate the concerns that you have raised and take all the necessary actions required to resolve the concerns.

Arrange for letters to be delivered to residents regarding the issues and any updates on actions taken.

We will:

Actively listen to customers and residents and hold a surgery at NEON on the middle Wednesday of each month 2 - 3pm.

Also hold a surgery at Stoneleigh Park on the last Wednesday of every month 2 - 3pm.

Be visible on the estate during walkabouts and will be able to answer any concerns you have.

Frances’ phone number is also available in this plan if you wish to contact her.

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure feedback is given to all concerns raised.

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Our homes in Greenacres

  • House types
    • 203 one bedroom flats
    • 54 two bedroom flats
    • 158 two bedroom houses
    • 118 three bedroom houses
    • 82 other types of houses
  • 76 households without children
  • 205 households with children
  • 310 households with single occupancy
  • 24 households other
  • 67 homes have had new fire doors installed
  • 61 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Plumbing
    • Joinery
    • Electrical
  • 5 (1% of homes) reported issues with pests to us
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Supporting our customers in Greenacres

Facts and figures

6

6 people from the area supported into work

5

5 people from the area helped by our employment team

3

3 people from the area who we have helped stay in work

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Getting involved in what's going on in Greenacres

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Coordinator for a walkabout where you can discuss any concerns or issues you may have with your home or area:

Waterhead – 1st Wednesday of every month 10 - 11:30am

Greenacres – 2nd Tuesday of every month 10am - 12 noon

Derker – 3rd Tuesday every of month 10am - 12 noon