Hollinwood



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Welcome to Hollinwood


Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Hollinwood a great place to live.


Meet the Hollinwood Neighbourhood Team

Fcho 190421 224LOWRES

Name - Asma Rani, Neighbourhood Coordinator

Area covered - Hollinwood

You can contact Asma on asma.rani@fcho.co.uk or 0161 393 5470.

Asma works part-time on Mondays, Tuesdays and Wednesday mornings.

Julie Jones Fcho 200421 005LOWRES

Name - Julie Jones, Neighbourhood Manager

Area covered - Hollinwood

You can contact Julie on julie.jones@fcho.co.uk or 0161 393 5449.

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

 

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

 

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

 

Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

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Our Hollinwood neighbourhood

What our customers say about living in Hollinwood

  • Our client testimonials, pretty speech quotes icon It'd be good if there was more face-to-face interaction with tenants. Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon All is good. Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon There's lots of anti-social behaviour. Our client testimonials, pretty speech qutes icon
  • Our client testimonials, pretty speech quotes icon There's a problem with rubbish being left. Our client testimonials, pretty speech qutes icon

What our customers from the local area think

52%

52% feel we listen to their views and act on them

59%

59% say we are easy to deal with

62%

62% trust us as their housing provider

69%

69% are happy we take Health and Safety seriously

80%

80% happy overall with the quality of their home

59%

59% feel safe in the area

24%

24% know who their Neighbourhood Coordinator is

69%

69% of our customers are happy with the value for money of their home

14

14 reports of antisocial behaviour in the area

16

16 complaints received from customers in the area

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You said, we will

Action plans: we asked our customers in the local area and they said...

We will:

Work closely with Oldham Council, GMP and our Community Legal team to investigate and ensure the correct actions are taken against residents who behave in this way.

Carry out walkabouts every month where customers are welcome to join.

We will:

Regularly visit the areas where concerns have been raised and ensure we work with internal and external team to fully investigate, support or take enforcement actions where there is evidence to do so.

We will update customers and residents on a regular basis.

We will:

Encourage customers to get in touch with us using the details on this page, and join in our regular walkabouts.

We will:

Respond to any contact within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised.

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Our homes in Hollinwood

  • House types
    • 96 one bedroom flats
    • 67 two bedroom flats
    • 68 two bedroom houses
    • 133 three bedroom houses
    • 19 other types of houses
  • 56 households without children
  • 144 households with children
  • 162 households with single occupancy
  • 22 households other
  • 44 homes have had new fire doors installed
  • 22 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Plumbing
    • Joinery
    • Electrical
  • 3 reported issues with pests to us
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Supporting our customers in Hollinwood

Facts and figures

3

3 people from the area supported into work

4

4 people from the area helped by our employment team

1

1 person from the area who we have helped stay in work

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Getting involved in what's going on in Hollinwood

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Coordinator on the 2nd Tuesday of every month (Cattlin Way, Montgomery House and Bryon Walk) from 10am - 12 noon and the 4th Tuesday of every month (Hollinwood) from 10am - 12 noon where you can discuss any concerns or issues you may have with your home or area.