Holts Village



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Welcome to Holts


Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Holts a great place to live.


Meet the Holts Neighbourhood Team

Tahra Amir is the neighbourhood Co-ordinator for Holts

Name - Tahra Amir, Neighbourhood Coordinator

Area covered - Holts Village

You can contact Tahra on Tahra.amir@fcho.co.uk or 0161 393 5477.

Name - Chris Noble, Neighbourhood Manager

Area covered - Holts Village

You can contact Chris on Chris.Noble@fcho.co.uk or 0161 393 5227.

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

 

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

 

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

 

Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

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Our Holts neighbourhood

What our customers say about living in Holts

  • Our client testimonials, speech icon FCHO is a great landlord.
  • Our client testimonials, speech icon There are problems with ASB, mostly teenagers.
  • Our client testimonials, speech icon Please action requests in a timely manner.
  • Our client testimonials, speech icon More patrols needed in the area, especially at night.

What our customers from the local area think

50%

50% feel we listen to their views and act on them

59%

59% say we are easy to deal with

58%

58% trust us as their housing provider

62%

62% are happy we take Health and Safety seriously

63%

63% happy overall with the quality of their home

55%

55% feel safe in the area

30%

30% know who their Neighbourhood Coordinator is

64%

64% of our customers are happy with the value for money of their home

19

19 reports of antisocial behaviour in the area

6

6 complaints received from customers in the area

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You said, we will

Action plans: we asked our customers in the local area and they said...

We will:

Carry out weekly estate walkabouts each Friday and will ensure that we speak to customers about their concerns.

Ensure that the local Police Community Support Officer (PCSO) attends some of these walkabouts to increase the visibility of the police service.

Work together with the local PSCO and Greater Manchester Police to see if we can increase their presence in the area at night time.

Update customers on any action that is taken, where possible, and work with wider teams at FCHO and other organisations to resolve the issues that you raise with us.

Work with wider teams at FCHO and other organisations to create an Action Day in the area.

We will:

Ensure that we take action in a timely manner against anyone who is identified as responsible for fly tipping in the area.

Carry out support and enforcement actions against customers with untidy gardens, where appropriate.

Ensure that the garden tool scheme is promoted to our customers.

We will:

Ensure the Neighbourhood Coordinator's direct contact details are included on this webpage and walkabouts are advertised to all customers.

Encourage customers to join in the walkabouts and use them as an opportunity to raise any concerns they may have. Customers can also get in touch with their Neighbourhood Coordinator by email or by telephone - you can find details on this webpage.

Ensure your Neighbourhood Coordinator will be available to customers who access The Bread and Butter Thing affordable food service held on Friday's at Roc'n'Rolls Community Cafe. 

We will:

Ensure that we respond to any customer enquiries within 24 hours.

Take action and provide support to customers, including signposting to other teams and agencies where appropriate.

Ensure we provide feedback to customers about all concerns that are raised.

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Our homes in Holts

  • House types
    • 82 one bedroom flats
    • 170 two bedroom flats
    • 191 two bedroom houses
    • 207 three bedroom houses
    • 10 other types of houses
  • 87 households without children
  • 325 households with children
  • 205 households with single occupancy
  • 34 households other
  • 88 homes have had new fire doors installed

  • 29 customers supported by adapting their homes

  • Top 3 repairs carried out:

    Plumbing

    Joinery

    Electrical

     

  • 4 (0.6%) customers reported issues with pests to us

     

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Supporting our customers in Holts

Facts and figures

12

12 people from the area supported into work

11

11 people from the area helped by our employment team

9

9 people from the area who we have helped stay in work

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Getting involved in what's going on in Holts

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Coordinator every Friday 11am - 1pm where you can discuss any concerns or issues you may have with your home or area.