Royton North and East Middleton



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Welcome to Royton North and East Middleton


Do you live in the area? Thinking of moving here?

This neighbourhood plan will provide you with all the info you need, from the number of homes we own in the area and what our current customers think about living here, to investment works and support we are providing.

We love our homes and neighbourhoods and we are passionate about making a difference and working together to build vibrant and safe communities where you love to live too.

We work closely with customers and listen to your feedback so we can put in place action plans to address any key issues and make Royton North and East Middleton a great place to live.


Meet the Royton North and East Middleton Neighbourhood Team

Name - Mazhar Aslam, Neighbourhood Coordinator

Area covered - Royton North and East Middleton

You can contact Maz on mazhar.aslam@fcho.co.uk or 0161 393 5473.

Name - Julie Jones, Neighbourhood Manager

Area covered - Royton North and East Middleton

You can contact Julie on julie.jones@fcho.co.uk or 0161 393 5449.

  • Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
  • Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
  • Our neighbourhoods – make sure our areas are kept clean and tidy- dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

 

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

 

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The Rent team collects helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

 

Community Impact Team

Community Impact Team – We’re not just about homes. Our CIT can help with other personal or family circumstances you may need support with from finding a job or accessing training or volunteering, affordable food, welfare advice or help and advice on how to live independently.

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Our Royton North and East Middleton neighbourhood

What our customers say about living in Royton North and East Middleton

  • Our client testimonials, speech icon No parking near enough to house.
  • Our client testimonials, speech icon Great landlord and friendly members of staff when I ring up.
  • Our client testimonials, speech icon More estate walkabouts with tenants.
  • Our client testimonials, speech icon Drug dealing and noise nuisance is an issue.

What our customers from the local area think

39%

39% feel we listen to their views and act on them

67%

67% say we are easy to deal with

67%

67% trust us as their housing provider

69%

69% are happy we take Health and Safety seriously

64%

64% happy overall with the quality of their home

70%

70% feel safe in the area

30%

30% know who their Neighbourhood Coordinator is

65%

65% of our customers are happy with the value for money of their home

8

8 reports of antisocial behaviour in the area

11

11 complaints received from customers in the area

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You said, we will

Action plans: we asked our customers in the local area and they said...

We will:

Carry out monthly walkabouts in areas where customers have raised concerns.

Walkabout details - 

High Crompton and Gravel Hole estates - every four weeks on Wednesday 1-3pm starting 4 August 2021.

Holly estate and surrounding streets – every four weeks on Wednesday 1-3pm starting 11 August 2021.

Oozwood estate - every four weeks on Wednesday 1-3pm starting from 21 July 2021 and then 18 August 2021.

Haggate estate (Middleton Road/Brookfield Avenue/Roy Street/John Street/Charles Street, Stottfield, Hamilton Avenue, Lorne Avenue) and surrounding streets – every four weeks on Wednesday 1- 3pm starting from 28 July 2021 and then 25 August 2021.

Identify the street lights that are not working and liaise with Oldham Council to resolve those issues.

Carry out quarterly walkabouts in the area with partners including FCHO’s Community Legal Team, the police service, environmental health, youth services and local councillors.

We will:

Actively target those areas customers have identified as hot spots for fly tipping.

Work with internal and external partners to attempt to identify the perpetrators and take the necessary action.

Ensure that all customers are aware of their responsibilities around ensuring that the areas around their properties are clean and tidy, and provide support or take enforcement action as appropriate.

We will:

Direct contact details for your Neighbourhood Coordinators are above.

All customers are welcome to join a community walkabout to meet the area coordinator and discuss any concerns or issues.

Walkabout details - 

High Crompton and Gravel Hole estates - every four weeks on Wednesday 1-3pm starting 4 August 2021.

Holly estate and surrounding streets – every four weeks on Wednesday 1-3pm starting 11 August 2021.

Oozwood estate - every four weeks on Wednesday 1-3pm starting from 21 July 2021 and then 18 August 2021.

Haggate estate (Middleton Road/Brookfield Avenue/Roy Street/John Street/Charles Street, Stottfield, Hamilton Avenue, Lorne Avenue) and surrounding streets – every four weeks on Wednesday 1- 3pm starting from 28 July 2021 and then 25 August 2021.

We will:

Ensure that Neighbourhood coordinators respond within 24 hours

Take action and provide support including signposting to other teams and agencies.

Provide feedback on all concerns raised.

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Our homes in Royton North and East Middleton

  • House types
    • 145 one bedroom flats
    • 76 two bedroom flats
    • 89 two bedroom houses
    • 195 three bedroom houses
    • 163 other types of houses
  • 111 households without children
  • 217 households with children
  • 309 households with single occupancy
  • 28 households other
  • 77 homes have had new fire doors installed
  • 48 customers supported by adapting their homes
  • Top 3 repairs carried out:
    • Electrical
    • Joinery
    • Plumbing
  • 8 customers reported issues with pests to us
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Supporting our customers in Royton North and East Middleton

Facts and figures

5

5 people from the area supported into work

6

6 people from the area helped by our employment team

3

3 people from the area who we have helped stay in work

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Getting involved in what's going on in Royton North and East Middleton

We know that living in a great community can make an area a great place to live.

We want to make sure that you have a stake in the place where you live which is why we are encouraging you have your say on your area. Get involved, make a difference, and help shape what matters to you.

From neighbourhood clean ups and drop in sessions, to block champions and customer voice panels. However you want to get involved we have lots of events going on.

Join your Neighbourhood Coordinator for a walkabout where you can discuss any concerns or issues you may have with your home or area-

High Crompton and Gravel Hole estates - every four weeks on Wednesday 1-3pm starting 4 August 2021.

Holly estate and surrounding streets – every four weeks on Wednesday 1-3pm starting 11 August 2021.

Oozwood estate - every four weeks on Wednesday 1-3pm starting from 21 July 2021 and then 18 August 2021.

Haggate estate (Middleton Road/Brookfield Avenue/Roy Street/John Street/Charles Street, Stottfield, Hamilton Avenue, Lorne Avenue) and surrounding streets – every four weeks on Wednesday 1- 3pm starting from 28 July 2021 and then 25 August 2021.