Alt

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Be carrying out monthly walkabouts, and we will target more frequently those areas where customers have identified an issue with rubbish.

Work closely with Oldham Council and our Neighbourhood Care team to clear rubbish in the neighbourhood.

Investigate and where there is evidence, work with other FCHO teams and partner organisations to ensure that the most appropriate actions are taken.

Update:

Worked with internal and external teams to tackle fly tipping. The perpetrator was identified, and action was taken. Fly tipping has decreased in the area. Monitoring will continue and action will be taken if necessary.

We will:

Publicise the dates and times of the Neighbourhood Co-ordinator's walkabouts. We encourage you to join in the walkabouts so we can understand any issues that you may have.

Carry out quarterly walkabouts with other FCHO teams and partner organisations, such as Greater Manchester Police (GMP) Police Community Support Officers (PCSOs). We will publicise these walkabouts to customers and residents.

Update:

Weekly walkabouts are being carried out. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.

We will:

Work with customers, residents, Oldham Council and other teams at FCHO to try and find a solution for the car parking issues in some areas.

Contact customers and residents to identify if there are any times or days when the issue is worse, and we will work to try and find a solution that works for everyone concerned.

Update: Following discussions with Oldham Council we unfortunately don't have the facilities to improve the parking,

We will:

Respond to customer enquiries within 24 hours.

Take action and provide support including signposting to other FCHO teams and agencies.

Provide feedback to customers on all concerns raised.

Update:

All customer correspondence has been responded to within 24 hours.

Working to get classes and courses and days organised through Alt Café to bring back the community feel.

• House types
  • 38 one bedroom flats
  • 78 two bedroom flats
  • 222 two bedroom houses
  • 105 three bedroom houses
  • 68 other types of houses

• 40 homes have had new fire doors installed
• 43 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Joinery
  • Plumbing
  • Electrical