Egerton Street and Glodwick

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Regularly visit those areas which customers have highlighted as a concern.

Work with other FCHO teams and partner organisations to ensure that the overall look of the area is improved.

Ensure that the appropriate support or enforcement action is taken, where there is evidence of fly tipping or rubbish being dumped.

Work with our Neighbourhood Care team to put together a programme to improve the overall areas of concern.

Updates:

Joint visits with local PCSOs have taken place to target fly tipping hot spots.

We will:

Work with customers, residents and FCHO's Community Legal Team to investigate and take the most appropriate action against those customers who are causing issues for others.

Conduct a walkabout in the area every month, and these may involve the local Police Community Support Officers (PCSOs) or other partner organisations. Customers and residents are welcome to join their Neighbourhood Coordinator on these walkabouts - you can find details at the bottom of this page.

Update:

Walkabouts are taking place with support of local PCSOs.

We will:

Ensure the Neighbourhood Co-ordinator's contact details are on this webpage, and walkabouts will be advertised to all customers.

Encourage customers to join the walkabouts and use these an opportunity to raise with the Neighbourhood Coordinator any concerns they may have. Customers can also get in touch by email or telephone.

Update:

Monthly walkabouts are being carried out. Please feel free to join your Neighbourhood Co-ordinator when they're in your area.

We will:

Ensure that we respond to any contact from customers within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised to our Neighbourhood Coordinator.

Update:

Contact is being maintained with customers with all enquiries being responded to within 24 hours of receiving them.

• House types
  • 143 one bedroom flats
  • 35 two bedroom flats
  • 104 two bedroom houses
  • 41 three bedroom houses
  • 86 other types of houses

• 161 homes have had new fire doors installed
• 122 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Joinery
  • Plumbing
  • Electrical