Shaw and Crompton

• Help with tenancies – signing up, maintaining a tenancy, name changes, extra people moving in
• Support customer in their homes – make sure our homes are in great condition and suitable for our customers and their families, carry out property checks, help with domestic violence or abuse, antisocial behaviour and safeguarding
• Our neighbourhoods – make sure our areas are kept clean and tidy - dealing with fly tipping, untidy gardens, abandoned cars

More information on our Neighbourhood Team.

Community Legal team

Community Legal Team – We want our tenants and communities to be proud of the area you live in. We're here to provide information, advice and support to you if you have any questions about antisocial behaviour and social housing fraud.

Income Collection Officers

Income Support Team – We're here to help and support you if you’re in financial difficulties or you’re struggling to pay your rent. The rent collected helps to pay for all the great work happening in our neighbourhoods including investment works, grounds maintenance and repairs.

Community Impact Team

Community Impact Team – We’re not just about homes. We can help with other personal or family circumstances you may need support with from finding a job, accessing training or volunteering to affordable food, welfare advice or help and advice on how to live independently.

Neighbourhood Care Team

Neighbourhood Care Team – We’re responsible for all aspects of grounds maintenance and cleaning within our neighbourhoods on a seasonal programme to ensure resources are provided across our neighbourhoods.

To find out when we’ll be in your area, visit our caretaking and gardening pages.

We will:

Introduce a monthly walkabout in the area which will be advertised. Customers will be able to speak to us about their concerns during these walkabouts.

Speak to our Community Legal team and other agencies to invite them on the walkabouts to gather an understanding of the concerns you have.

Work with customers and internal and external teams to tackle the ASB that is a concern for customers.

Update:

Actively involved in the district partnership meetings. Walkabouts have been carried out each month and any concerns raised with internal and external teams.

Letters have been sent to customers on Ashworth Court regarding dog fouling which has resolved the situation as no further complaints have been made.

We will:

Contact local partners to create an action plan to tackle your concerns.

Produce newsletters for customers specifically targeting the areas of concern, giving advice, help and support and will contact customers in the area.

Arrange specific meetings to discuss issues and liaise with other partners to address your concerns.

Update: action has been taken to clear some areas and will continue to be delivered throughout the neighbourhood. A newsletter will be sent to Durden Mews in the about the issues being experienced.

We will:

We understand there has been a few staffing changes in the area, and our neighbourhood co-ordinator is looking forward to meeting you during walkabouts and estate inspections.

Update: walkabouts have been conducted each month, please feel free to join your neighbourhood co-ordinator when they’re in your area.

We will:

Work with external agencies such as Greater Manchester Police to ensure customers who have said they are concerned have their worries addressed.

We will:

Respond to any contact within 24 hours.

Take action and provide support including signposting to other teams and agencies.

Ensure that feedback is given to all concerns raised.

Update: all enquiries are being responded to within 24 hours of receiving them.

• House types
  • 204 one bedroom flats
  • 111 two bedroom flats
  • 87 two bedroom houses
  • 166 three bedroom houses
  • 81 other types of houses

• 146 homes have had new fire doors installed
• 22 customers supported by adapting their homes
• Top 3 repairs carried out:
  • Plumbing
  • Joinery
  • Other